April 15, 2026
Velocicharge LLC
This Charging Network Use & Fair Access Policy (“Policy”) sets forth guidelines governing the fair, safe, and efficient use of the Velocicharge electric vehicle charging network (“Network”). This Policy is supplemental to and forms part of Velocicharge’s Terms & Conditions of Use (“Terms”).
Velocicharge operates a shared public charging network intended to provide fair access to electric vehicle charging for all users. This Policy is designed to:
This Policy applies to all public charging stations operated by Velocicharge, unless otherwise specified.
Charging stations are intended for active charging only.
Users are expected to:
A vehicle connected to a charger without actively charging, or remaining connected beyond a reasonable period after charging completion, may be considered idle.
Idle fees, administrative charges, or enforcement actions may apply in accordance with:
Failure to receive notifications does not exempt users from responsibility.
Velocicharge does not guarantee:
Charging performance may vary based on factors including, but not limited to:
Information displayed in the App regarding availability or speed is informational only and may not reflect real-time conditions.
Users are solely responsible for ensuring that:
Velocicharge is not responsible for:
Users must comply with all posted instructions, safety warnings, and applicable laws while using the Network.
Prohibited behavior includes, but is not limited to:
Velocicharge reserves the right to take appropriate action to protect users, equipment, and property.
Failure to comply with this Policy may result in:
Enforcement actions are taken in accordance with the Terms & Conditions and applicable law.
Charging stations may be temporarily unavailable due to:
Velocicharge is not liable for service interruptions caused by circumstances beyond its reasonable control.
To ensure proper operation, safety, and dispute resolution, Velocicharge may use:
Such data may be reviewed as part of operational analysis, customer support, or investigations, in accordance with applicable privacy laws.
This Policy should be read together with:
In the event of any conflict, the applicable supplemental policy shall govern for its respective subject matter.
Velocicharge may update this Policy periodically to reflect operational changes, regulatory requirements, or best practices. Continued use of the Network constitutes acceptance of the most current version.
At Velocicharge, founded in 2021, we are proud to be Puerto Rico’s leading operator of fast charging stations for electric vehicles. We offer comprehensive residential, commercial, and industrial solutions for electric cars. Our mission is to accelerate the adoption of electric vehicles by delivering a reliable, convenient, and easy-to-use charging network across the island.
